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While the grind size is determined by the type of coffee maker used, the brewing instructions generally remain the same. For each cup of cold, fresh water (as measured using the coffee pot) add one tablespoon of ground coffee to the filter. One cup of water, one scoop of ground coffee.

Yes, but we recommend regular, non-flavoured coffees for use in espresso machines; brewing flavoured coffees may result in flavour transfer. Darker roast coffee beans tend to be more oily; we recommend using light or medium roasted coffee for espresso.

All Zavida coffee contains 100% Arabica coffee. For our flavoured coffee line, we use a blend of natural and artificial flavourings that do not contain any allergens or calories. Our Organic line of coffees all contain 100% Rainforest Alliance Certified™ and USDA/Canadian Organic Certified Coffee Beans.

Yes, different coffees have different caffeine contents. As coffee is an agricultural product, certain components will change from year to year depending on the weather and other factors. There are two distinct varieties of coffee: Arabica and Robusta. Zavida uses only high-quality Arabica coffee beans which have a lower caffeine content than Robusta. From a roasting perspective, darker roasts will tend to have lower caffeine content, but we have found the difference to be minimal. On the brewing side, water temperature and grind size (fine vs coarse) can affect how much caffeine will be extracted. Finer grinds and higher temperatures will yield higher levels of caffeine. Zavida Coffee, brewed at 56 grams (2 oz) per pot, will yield on average 79 mg of caffeine per 8 oz cup.

All Zavida coffee is gluten-free. Additionally, all our 100% Arabica coffees, as well as all flavouring used in our flavoured coffees, contain no genetically modified ingredients (GMOs) and will soon be officially non-GMO certified.

There are no allergens - including any nut products - in any of our regular or flavoured coffees.

Yes! Our facility is certified Kosher by the Kashruth Council of Canada. All our fresh roasted coffees are certified Kosher and feature the COR 444 symbol.

If storing coffee for less than 1 week, use an airtight container and store in a cool dark place. If storing coffee for more than 1 week, use an airtight container or bag and place in the freezer. We don't recommend refreezing coffee.

Zavida does not offer any instant coffee products. Zavida freshly roasts only 100% Arabica coffee and packages it immediately to maintain freshness.

When adding a product to cart, please select our "All-Purpose Grind", which has been verified by our Research and Development team to be best suited for the My K-Cup, Solofill and Ekobrew reusable K-Cups. If grinding your own whole beans, Zavida recommends using an "All-purpose / Drip grind" for both the Keurig My K-Cup and Solofill reusable cups, which is similar to table salt inconsistency. For more information, please see our blog post, "Coffee Grind Types Explained".

Organic coffee enhances biodiversity and is grown without the use of non-organic synthetic pesticides, herbicides, or chemical fertilizers. It is produced by farmers who emphasize the use of renewable resources, organically grown coffee conserves earth and water and is part of an ecological production management system which treats all inputs as small parts of a whole.   

Yes! All our single serve coffee cups are recyclable in select locations. Check with your local recycling facility for eligibility and updated information. Simply follow these steps to recycle our cups:
Peel: allow the cup to cool completely before peeling off the lid.
Empty: dispose of the coffee grounds in the compost. Filter can remain.
Recycle: toss the empty cup in your recycling bin.

Depending on the type of packaging, all coffee products have a different shelf life. The first thing to note is that coffee does not "expire" as it is generally recognized as a safe product to consume many years after it is roasted. However, coffee does have a very important "Best Before" date to ensure maximum flavour and aroma are released. Our 2 lb., 12 oz, and single-serve coffee cups have a "Best Before" date on the bottom of the package. Always remember that oxygen, light, and heat degrade shelf life; therefore, all coffee should be stored in airtight containers away from heat and sunlight.

All our decaf coffee is 99.9% caffeine free.  Please visit the following link for more information about decaf coffee -www.swisswater.com.

Our decaf coffee is sourced using the Swiss Water® Process method which is 100% chemical free with the use of water, temperature and time.  Please visit www.swisswater.comfor more information.

Generally, decaffeination of coffee reduces the acid reflex reaction. Zavida uses only Swiss Water® Process coffee. For more information, visit www.swisswater.com/pages/coffee-decaffeination-process.

We’ve created a rewards program to offer the best perks with you in mind. Our rewards program is a way to show our appreciation and say thank you to our customers, which is why our program is completely FREE! Save on all your favourite Zavida products, try new flavours and get cool merchandise, just for being a member! If you’re not yet a member, join now!

It has never been easier to get cashback rewards and store credit toward your next coffee order! With the Zavida PERKS Program, you accumulate cashback in real-time. No need to convert points into dollars in your head – your PERKS account will show the real dollar amount of store credit you can redeem on our online store.

Spend your store credit when you want, on your terms. When you join the PERKS program, you will be assigned your own Loyalty Card Code – every time you want to redeem store credit, you will use this code at checkout. It will apply the full store credit balance, whatever it is at that point, to your order. Then, start earning cashback all over again with each purchase until you choose to redeem your store credit the next time.

Copy your Loyalty Card Code and paste it into the 'Gift Card or Discount Code' box at checkout. Your store credit will be applied to your order.

Yes, yes, a thousand times YES! You can redeem store credit at the same time as using a discount code or when participating in our promotions.

You can find your Loyalty Card Code in your PERKS Rewards Widget at the bottom left-hand side of the screen, or on your account page by clicking the grey “Store Credit '' button, or in the Zavida store credit and cashback rewards emails you have received.

There are many ways to earn store credit! Get a Welcome Gift, earn cashback on every purchase over $50, and refer a friend!

Get a Welcome Gift when you join! When you create an account and become a Zavida PERKS member, receive $5 in store credit as a gift from us to get you started! Make a qualifying purchase on the online store and get a cashback reward! Spend over $50 and earn 3% cashback toward your next purchase. Spend over $100 and earn 5% cashback toward your next purchase. Refer a friend and get $5 in store credit for each successful sign up! As a bonus, your friend also gets a $5 store credit to discover Zavida products! It's a win-win for both of you!

To refer a friend, share your personalized referral link with your friends and family. If they are new to Zavida, your friends will receive a $5 store credit for their first order. Once your referred friend makes a purchase, you will receive $5 in store credit. You can find your referral link in the PERKS Rewards Widget at the bottom left-hand side of the screen.

All our coffees (excluding limited-edition flavours) are available for a subscription. When you choose the subscription feature, add the products that you want to your cart, and then choose the frequency. This will create a subscription order, sent to you on the date you select. Remember, when your subscription order total is $40 and above in both Canada and the US, you qualify for free shipping! Don’t forget to check that you chose the correct grind type – either whole bean or all-purpose grind.

Log into your Zavida PERKS account. Don’t have a Zavida PERKS account yet? Create one here: https://zavida.com/account/register. You’ll be able to see your coffee subscription, your order history, and your Loyalty Card Code (which allows you to redeem store credit). The best part? You earn 3% cashback on orders over $50, and 5% on orders over $100. You cannot use your cashback on subscription orders, but it can be applied to one-time purchases.

If you create a subscription, you get 15% off the regular price. If your subscription total is $40 and above in both Canada and the US, shipping is free!  Manual discount codes and promotions cannot be applied to subscription orders.

You can choose between one, two, three or four month deliveries when setting up your subscription. Your first subscription order will ship immediately after it is placed, and that day of the month will become the default date that all future orders ship. If you want to customize your shipment date, log into your Zavida account, select "My Subscriptions" and then pick the date that suits you best.

You can pause your subscription at any time, as long as the upcoming order hasn’t been processed yet. Don’t forget to log back in and restart your subscription when you’re ready to receive it again!

You can log into your Zavida PERKS account and cancel your subscription yourself. If your most current order has already been processed, your subsequent orders after that will be cancelled.

You can email customer service at hello@zavida.comor use the blue support chat widget on the bottom right-hand side of our website.

We accept all major credit cards, and will accept payment through ShopPay, Google Pay, and PayPal.

If you receive an error message related to credit card authorization failure, please clear your cache and double-check that we accept your credit card directly or if it will need to be done through PayPal, check the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a third attempt, email info@zavida.com or contact your financial institution for further assistance.

Due to security purposes, we do not allow coupon stacking, you can only redeem one coupon in a given transaction.

No. The price on the product page does not dynamically adjust based on the currently selected quantity. However, the subtotal presented on the cart page does reflect the discounted sum.

Our prices and promotions are valid for a limited time only and are subject to change anytime. We are unable to reimburse previous purchases.

If the status of your order still says "Awaiting Fulfillment" then we may be able to cancel or modify. We encourage you to email us immediately, stating your order number. Customer care is available Mon-Fri 7:30 am - 4 pm (ET). Once your order appears as "Awaiting Shipment," it has entered the shipping process and no further changes can be made.

To find the status of a particular order and view your order history it can be found within My Account under Order History.

We only ship directly within the US via UPS and Canada via Canada Post to a physical street address. We do not ship to RR or PO Boxes, nor do we ship to Hawaii, Alaska, and Puerto Rico (US), or the Yukon, Northwest Territories and Nunavut (CA). We do not offer international delivery at the moment.

We offer everyday free shipping on orders of $40 or more shipped in Canada, and $40 or more shipped in the US (not available for Alaska, Hawaii, Puerto Rico, Yukon and Northwest Territories, Nunavut, RR and PO Box addresses; other address restrictions may apply). Free shipping will automatically be applied to any orders that meet the minimum purchase criteria above. If your order is below the minimum requirement, a flat rate of $10 will be applied for delivery in Canada. For US orders, you will be provided with a shipping quote upon checkout prior to placing your order. Read our full shipping terms.

If you're encountering issues with entering your address, please clear your cache and try again. Start with picking your country and entering in your zip code or postal code before entering any other mailing information.

Orders are typically processed for shipment in 1 to 2 business days. Shipping varies depending on the final delivery destination: 

Shipping within Canada takes approximately 2-5 business days

Shipping within the United States takes approximately 5-7 business days

Zavida is 100% Carbon Neutral Certified through our partner, Trees for the Future. A full analysis has been performed on the carbon emissions emitted by Zavida Coffee Company including all energy, gas, fuel and transport, and other items that contribute to carbon production. After this analysis, Zavida's total annual production of carbon was calculated, and Zavida then committed to planting enough trees to ensure these carbon emissions are completely offset.

Rainforest Alliance Certified™ coffee is grown on farms where forests are protected, rivers, soils and wildlife conserved; workers are paid decent wages, properly equipped and given access to indispensable education and medical care. To learn more, visit www.rainforest-alliance.org.

Our coffee bags are recyclable with recycling code #7.  Please consult with your local recycling authority or your respective municipality to confirm what is accepted in your area. Our goal is to one day use a fully biodegradable/recyclable bag that also preserves the freshness of our coffee. We are working closely with various suppliers to find a viable solution while not compromising the integrity of our products. In the meantime, we are focusing our efforts on those areas of our supply chain where we can have the greatest positive environmental impact, such as sourcing green bean coffee from organic and Rainforest Alliance Certified farms. Over 30% of our coffee is now organic and over 70% is Rainforest Alliance Certified. Using 100% recycled and recyclable corrugated carton board for for all our shipping boxes. Planting trees around the world via our partnership with Trees for the Future to offset all our carbon emissions.

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