Privacy policy
Zavida Security and Privacy Policy
Zavida Coffee Company Inc. ("we," "us," "our" or "Zavida") is committed to safeguarding our website visitors’ (“you” or “you”) privacy.
We have drafted the present Privacy Policy (the “Policy”) to explain how we collect, use, store, and communicate (“process”) the personal information you provide us when you visit the Zavida.com site (the "Site") as well as your rights with respect to this information and how to exercise them.
For the purposes of this Policy personal information means any information about an identifiable individual (“you” or “your”).
Chief Privacy Officer
We have appointed a Chief Privacy Officer (“CPO”), who can be reached at the following coordinates:
Chief Privacy Officer
Zavida Coffee Company Inc.
70 Connie Crescent
Concord, Ontario
Canada, L4K 1L6
Collection and Processing of your Personal Information
The table below describes what information we process, how, we collect it, and why we need it.
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Information types |
How we collect it |
Why we need it |
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Contact details such as name, physical and email address, credit card number |
When you purchase a product from us or contact customer support. |
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Electronic browsing data such as browser ID, operating system, geolocation, IP address, client ID. |
When you browse through our store. When you set your cookie preferences. |
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Consent form or newsletter subscription |
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In addition, we also collect information regarding gift recipients to fulfill the gift purchase. The personal information Zavida collects about gift recipients is not used for marketing purposes.
Your Personal Information Rights
You have the right to request access to and / or amendment of your personal information we process. These rights, however, are not absolute and may be denied if they conflict with other legal duties to which we are bound.
If you have provided your consent to the processing of your personal information, you have the right to fully or partly withdraw your consent. To withdraw your consent please follow the "Safe Unsubscribe" option included in these emails opt-out links on any marketing message sent to you or contact us at info@zavida.com or via postal mail at the address provided above:
Once we have received notice that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing. Withdrawal of consent to receive marketing communications will not affect the processing of personal information for the provision of our services.
Although we prefer that you first contact us with any complaint you may have, you always have the right to lodge a complaint with the applicable federal or provincial data protection authority.
In addition to the above, if you live in Quebec, you may, in certain circumstances, have the right to request that we: (i) cease disseminating your personal information; (ii) de-index or re-index a hyperlink attached to your name that provides access to personal information by a technological means; or (iii) that computerized personal information collected from you be communicated to you in a commonly used technological format as well as to any person or body authorized by law to collect such information.
We will generally respond to all access requests within 30 days of the receipt of all necessary information. In circumstances where we are not able to provide access, or if additional time is required to fulfill a request, we will advise you in writing.
We may not release certain types of information based upon exemptions specified in applicable laws. Where possible, we will sever the information that will not be disclosed and provide you with access to the remaining information. Should we be unable to provide access to or disclose personal information to you, we will provide you with an explanation, subject to restrictions.
In certain circumstances, such as where the request is excessive or unfounded, we may charge you an administration fee for access to your personal information. We may also charge for additional copies. We will advise you of any fees before proceeding with a request.
Disclosure
Zavida is committed to the protection of your personal information. We do not trade, sell or transfer your personal information to third parties. We may disclose your personal information to any member within Zavida, as reasonably necessary such as employees, or administrators who are responsible for the marketing and administration of Zavida products. Additionally, we may disclose your personal information where such disclosure is necessary for the compliance and legal obligation to which we are subject, or for the establishment, exercise and defense of legal claims, or court proceedings. Finally, if we engage in a commercial or business transaction, as defined by applicable privacy legislation, we may disclose your personal information to the prospective seller or buyer of such business or assets to whom we assign or novate any of our rights and obligations.
Third Party Service Providers
In general, third-party service providers used by us will only process your information to the extent necessary to enable them to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your acquisition-related transactions.
For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be treated by these providers. Below please find a table of all our third-party service providers and links to their respective privacy policies.
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Service provider |
Use |
Privacy policy link |
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Skio |
Manage subscriptions |
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Stamped reviews |
Manage user reviews |
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Matrixify |
Manage store data in bulk |
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Gorgias |
Customer service management |
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Shipstation |
Automate shipping tasks |
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Hulk form builder |
Manage forms on the website |
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Klaviyo |
Newsletter management |
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Rewind Backups |
Back up our store's data |
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Bonify custom fields |
Custom data management |
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Meta |
Display personnalized ads |
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Display personnalized ads |
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Display personnalized ads |
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Shopify |
Manage the storefront, website and orders |
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Rewards program |
https://rise.ai/wp-content/uploads/2023/08/Privacy-Policy-August-2023.pdf |
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Dynamics 365 Business Central |
Inventory management |
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PageFly |
Blog posts management |
Please note that some providers may be located or have facilities that are located in a jurisdiction other than ours or yours. Therefore, if you decide to proceed with a transaction that involves the services of a third-party provider, then your information may be subject to the laws of the jurisdiction in which that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States law. Once you leave our store's site or are redirected to a third-party site or outside the application, you are no longer governed by this privacy policy or our website's terms of use.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use or disclosure.
To provide a secure shopping environment, this Site is secured with Secure Sockets Layer (SSL) connection ensuring personal information is encrypted (or encoded) before it is sent over the Internet. SSL is a protocol designed to enable applications to transmit information back and forth securely. Applications that use the SSL protocol inherently know how to give and receive encryption keys with other applications, as well as how to encrypt and decrypt data sent between the two. Your information is protected by 256KB keys.
Zavida uses PayPal for direct payments and Express Checkout. We do not process credit card information entered on this Site.
Any personal information that you contribute to PayPal and its affiliated entities, can be read, collected and used by the Organization. Therefore, we are not responsible for the privacy policies and practices of other Organizations. To learn more, please visit www.paypal.com/ca/business/security/seller-protection and www.braintreepayments.com/ca/legal/braintree-privacy-policy.
Breach Notification
In the event of a loss, or unauthorised access, use or disclosure of personal information that may cause a real risk of significant harm to a user whose information was compromised, (“breach”), we will promptly notify affected users.
Cookies & Similar Technologies
Zavida uses cookies, pixel tags and similar technologies to enhance the experience through ease of site navigation or to collect information for statistical use, such as how many visitors our site received and your browser experience. You have the choice to accept or decline these technologies at any time by modifying the settings in your browser, erasing your cookie history from your operating system, visiting and modifying your behavioral advertising here. If you turn your cookie off or erase the history, it may hinder you from fully experiencing all the features of this Site.
For more information about cookies and how Zavida uses them, please read our Cookie Policy.
Third-Party Links to Other Sites & Social Media
Zavida allows you to share our product(s) through various Social Media Applications with other users. Any personal information that you contribute to any Social Media Application can be read, collected and used by these Social Media Organizations. Therefore, we are not responsible for the privacy policies and practices of other Social Media Applications and their organizations.
In addition, there are links to other websites managed by other organizations; this Policy only applies to Zavida. We encourage you to check the third-party sites or social media applications privacy policies.
Terms and Conditions
For more information about terms and conditions, and how Zavida establishes the use, disclaimers, and limitations of liability governing the use of the Site, please read our Terms and Conditions.
Children’s Privacy Protection
Zavida is committed to protecting the privacy of children at home and abroad. This Site is not designed nor intentionally targeted towards children under the age of 16. We do not intentionally collect or preserve personal information regarding anyone 16 years of age or younger.
Regular review of this Security & Privacy Policy
As privacy legislation changes, we will adapt our policy to reflect the most recent compliance duties. We encourage you to periodically review this document to be informed about how Zavida Coffee Company Inc. protects your personal information.
This Security & Privacy Policy was last updated on November 1, 2023.